ACM Transactions on

Management Information Systems (TMIS)

Latest Articles

On Robust Estimates of Correlated Risk in Cyber-Insured IT Firms: A First Look at Optimal AI-Based Estimates under “Small” Data

In this article, we comment on the drawbacks of the existing AI-based Bayesian network (BN) cyber-vulnerability analysis (C-VA) model proposed in... (more)

Service-oriented Application Composition with Evolutionary Heuristics and Multiple Criteria

The need to create and deploy business application systems rapidly has sparked interest in using web services to compose them. When creating... (more)

ThumbStroke: A Virtual Keyboard in Support of Sight-Free and One-Handed Text Entry on Touchscreen Mobile Devices

The QWERTY keyboard on mobile devices usually requires users’ full visual attention and both hands, which is not always possible. We propose a thumb-stroke-based keyboard, ThumbStroke, to support both sight-free and one-handed text entry. Text entry via ThumbStroke completely relies on the directions of thumb strokes at any place on the... (more)

Helpfulness Assessment of Online Reviews: The Role of Semantic Hierarchy of Product Features

Effective use of online consumer reviews is hampered by uncertainty about their helpfulness. Despite a growing body of knowledge on indicators of review helpfulness, previous studies have overlooked rich semantic information embedded in review content. Following design science principles, this study introduces a semantic hierarchy of product... (more)


Call for Papers Special Issue on Analytics for Cybersecurity and Privacy -- New Deadline November 15, 2019

About TMIS

ACM Transactions on Management Information Systems (TMIS) publishes the highest quality papers about the design, development, assessment, and management of information technology and systems within organizations, businesses, and societies. In addition to traditional management and behavioral MIS research, ACM TMIS strongly encourages submissions of high-quality system and design science research, as well as submissions in emerging MIS multidisciplinary research topics that may span several traditional academic disciplines. ACM TMIS is indexed by Ei Compendex (EI) and Emerging Sources Citation Index (ESCI).

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Forthcoming Articles
Effective Selection of a Compact and High-Quality Review Set with Information Preservation

Consumers increasingly make informed buying decisions based on reading online reviews for products and services. Due to the large volume of available online reviews, consumers hardly have the time and patience to read them all. This paper aims to select a compact set of high-quality reviews that can cover a specific set of product features and related consumer sentiments. Selecting such a subset of reviews can significantly save the time spent on reading reviews while preserving the information needed. A unique review selection problem is defined and modeled as a bi-objective combinatorial optimization problem, which is then transformed into a minimum-cost set cover problem that is NP-complete. Several approximation algorithms are then designed, which can sustain performance guarantees in polynomial time. Our effective selection algorithms can also be upgraded to handle dynamic situations. Comprehensive experiments conducted on six real-world datasets demonstrate that the proposed algorithms significantly outperform benchmark methods by generating a more compact review set with much lower computational cost. The number of reviews selected is much smaller compared with the quantity of all available reviews, and the selection efficiency is deeply increased by accelerating strategies, making it very practical to adopt the methods in real-world online applications.

Interaction Models for Detecting Nodal Activities in Temporal Social Media Networks

Detecting nodal activities in dynamic social networks has strategic importance in many applications, such as online marketing campaigns and homeland security surveillance. How peerto-peer exchanges in social media can facilitate nodal activity detection is not well explored. Existing models assumes network nodes to be static in time and do not adequately consider features from social theories. This research developed and validated two theory-based models, Random Interaction Model (RIM) and Preferential Interaction Model (PIM), to characterize temporal nodal activities in social media networks of human agents. The models capture the network characteristics of randomness and preferential interaction due to community size, human bias, declining connection cost, and rising reachability. The models were compared against three benchmark models (abbreviated as EAM, TAM, and DBMM) using a social-media community consisting of 790,462 users who posted over 3,286,473 tweets and formed more than 3,055,797 links during 2013-2015. The experimental results show that both RIM and PIM outperformed EAM and TAM significantly in accuracy across different dates and time windows. Both PIM and RIM scored significantly smaller errors than DBMM did. Structural properties of social networks were found to provide a simple and yet accurate approach to predicting model performances. These results indicate the models' strong capability of accounting for user interactions in real-world social media networks and temporal activity detection. The research should provide new approaches for temporal network activity detection, develop relevant new measures, and report new findings from large social media datasets.

Invested or Indebted: Ex ante and Ex post Reciprocity in Online Knowledge Sharing Communities

Online communities that curate knowledge are critically dependent on high-quality contributions from anonymous expert users. Understanding users? motivation to contribute knowledge helps practitioners design such websites for optimal user contribution and user benefits. Researchers have studied reciprocity as a motivation for users to share knowledge online. In this study, we focus on two different types of reciprocity as drivers of online contribution: ex post and ex ante reciprocity. Ex post reciprocity is when users who receive help from others in the past, pay back by helping others. Controlling for extrinsic motivation and behavioral pattern, we test whether users who receive more answers last week will answer more questions in the current week on We find a significant positive relationship between ex post reciprocity and knowledge contribution, and such a reciprocal motivation diminishes with time. Ex ante reciprocity is when people help others in expectation of future help from others. Using data from, we take advantage of a natural experiment with a difference-in-differences (DID) analysis and find evidence supporting the existence of ex ante reciprocity. This study offers a new taxonomy for reciprocity and new insights on how reciprocity drives online knowledge sharing.

Measuring the Business Value of Recommender Systems

Recommender Systems are nowadays successfully used by all major web sites---from e-commerce to social media---to filter content and to make suggestions in a personalized way. Academic research largely focuses on the value of recommenders for consumers, e.g., in terms of reduced information overload. To what extent and in which ways recommender systems create business value is, however, much less clear, and the literature on the topic is scattered. In this research commentary, we review existing publications on field tests of recommender systems and report which business-related performance measures were used in such real-world deployments. We summarize common challenges of measuring the business value in practice and critically discuss the value of algorithmic improvements and offline experiments as commonly done in academic environments. Overall, our review indicates that various open questions remain both regarding the realistic quantification of the business effects of recommenders and the performance assessment of recommendation algorithms in academia.

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