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ACM Transactions on Management Information Systems (TMIS), Volume 2 Issue 4, December 2011

Toward a broader vision for Information Systems
Jay F. Nunamaker, Jr., Robert O. Briggs
Article No.: 20
DOI: 10.1145/2070710.2070711

In December of 2009, several founders of the Information Systems (IS) academic discipline gathered for a panel discussion at the International Conference on Information Systems to present their visions for the future of the field, and their...

From information to operations: Service quality and customer retention
Balaji Padmanabhan, Alan Hevner, Michael Cuenco, Crystal Shi
Article No.: 21
DOI: 10.1145/2070710.2070712

In business, information is abundant. Yet, effective use of that information to inform and drive business operations is a challenge. Our industry-university collaborative project draws from a rich dataset of commercial demographics, transaction...

Designing a social-broadcasting-based business intelligence system
Huaxia Rui, Andrew Whinston
Article No.: 22
DOI: 10.1145/2070710.2070713

The rise of social media has fundamentally changed the way information is produced, disseminated, and consumed in the digital age, which has profound economic and business effects. Among many different types of social media, social broadcasting...

Decision support for containing pandemic propagation
Hina Arora, T. S. Raghu, Ajay Vinze
Article No.: 23
DOI: 10.1145/2070710.2070714

This research addresses complexities inherent in dynamic decision making settings represented by global disasters such as influenza pandemics. By coupling a theoretically grounded Equation-Based Modeling (EBM) approach with more practically...

Live-chat agent assignments to heterogeneous e-customers under imperfect classification
Paulo Goes, Noyan Ilk, Wei T. Yue, J. Leon Zhao
Article No.: 24
DOI: 10.1145/2070710.2070715

Many e-commerce firms provide live-chat capability on their Web sites to promote product sales and to offer customer support. With increasing traffic on e-commerce Web sites, providing such live-chat services requires a good allocation of service...

Text mining and probabilistic language modeling for online review spam detection
Raymond Y. K. Lau, S. Y. Liao, Ron Chi-Wai Kwok, Kaiquan Xu, Yunqing Xia, Yuefeng Li
Article No.: 25
DOI: 10.1145/2070710.2070716

In the era of Web 2.0, huge volumes of consumer reviews are posted to the Internet every day. Manual approaches to detecting and analyzing fake reviews (i.e., spam) are not practical due to the problem of information overload. However, the design...

Six principles for redesigning executive information systems—findings of a survey and evaluation of a prototype
Frederik Marx, Jörg H. Mayer, Robert Winter
Article No.: 26
DOI: 10.1145/2070710.2070717

Information Systems (IS) meant to help senior managers are known as Executive Information Systems (EIS). Despite a five-decade tradition of such IS, many executives still complain that they bear little relevance to managing a company and, even...